Every employee needs a basic level of customer service training, irrespective of their working space and expertise. The depth of knowledge and training that has to be given varies depending on each employee's role. Based on the labor foundation statistics 73% of customers fall in love with a brand and remain loyal because of the friendly customer service representative

According to a variety of studies, many companies lose more than $62 billion annually due to poor customer service, and seven out of 10 consumers say they’ve spent more money to do business with a company that delivers a great service. Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways

 

 

Rise in profit

What quality customer service training allows the company to achieve is higher customer retention, the acquisition of new customers, reduced employee turnover, and increased sales. The training has a greater impact on employees come together to achieve a common goal, which is to satisfy the customer  plus increased customer loyalty to an organization, thus increase in sales as customers are loyal to a business which in turn raise the profit in a company

 

 

Increased customer satisfaction

Improving the quality of your customer service through training leads to an increase in customer satisfaction, retention, and loyalty. Through effective training, customer service representative increased their ability to resolve issues and decrease the number of return calls, often, trained employees can address the concern at the first point of contact, which greatly increases customer satisfaction. The improved manner that employees interact with customers leads to the customer feel appreciated and respected. This appreciation is critical to the company’s success as it is the basis for repeated patronage and customer loyalty

 

 

Improved customer service skills

Through customer service training, employees improve their skills and develop new ones. Specific customer service training programs focus on improving communication, listening, problem-solving and organizational skills, training employees on the same set of competencies gives them a standard process to deal with customer and creates a sense of team spirit, the increased motivation and engagement coupled with the new skills create improved customer service in the company.

 

 

Higher employee motivation and engagement

Providing training on customer service allows employees to better understand the impact their role has on the organization. A company that invests in the training shows their employees that they care about continual development and progress. In turn, this makes employees more engaged in the company and therefore more motivated. Employees then become more efficient and better equipped to deal effectively with customers, you can increase engagement a step further by having employees involved in the development of the training program by asking for their feedback.

 

Customer service could make or break your business

For many customers, this is one of the most important aspects of whether they will continue purchasing products or services from a brand 90% of Americans use customers serve as a factor in making that decision, in other words, poor customer service could lose customers, Where bad service can slow down your growth, excellent service can positively make all the difference.

 

 

Boost confidence and morale

Confidence is an incredibly important trait when trying to make a sale, but it can be even more consequential for customer service, if an employee doesn’t have faith in their ability to handle a complaint when conveying the benefits of a product, customers won’t think highly of the brand, thus training can boost morale for employees who will then be more eager to serve the customer and improve their shopping experience, this can also transform the whole workplace environment and generate good vibes

 

 

Boost uniqueness and individuality

If your business can’t compete with low prices being offered elsewhere, you will need to develop a unique selling point. But it is possible to offset the effect of your more expensive products with a better customer experience

On top of that, providing the best customer service around can differentiate your business from industry rivals, some sort of niche can be invaluable during tough economic times or in a competitive market

 

 

Improve productivity

Several studies have shown a clear link between training and increased productivity, a study conducted by the National center on the education quality of the workforce concluded that an average of 10% increase in workforce education level led to an 8.6% gain in total productivity. Education and training inevitably equips employees tp perform their tasks more effectively, which eventually leads to happier customer and more sales for the company 

In case your searching for the best training coach for your business or organization that can assist you with the best training tactics at an affordable price thus we grow business agency is the right choice for you.

 

 

Published in Business

 Most people today engage in business operations due to having the next step in their career as of others it is a thought that always runs in mind. But having a business idea is not enough, conducting market research before starting up a business and creating value for the product.

A big number of business owners fail to obtain most certain statistics on market share, number of competitors in the industry, number of their customers, product research and demand needed in the market, and supply they can offer to the market.

Today I will give you tips on how you can conduct marketing research for your new business without using a lot of time and resources. 

 

Identify your goals and objective

 

 

Know what you are looking for in your research, your aim should be specified in such a way that it is possible to measure when it has been achieved. The main objective of the research is to explore the unknown and unlock new possibilities. 

 

Participants identification 

This part is when a business owner pinpoints potential customers, specific competitors locally and nationally, know what they do and how they do it. Participants could be government, middlemen, rental agencies, tenants, insurance, the national building acts, national land Act.

 

SWOT Analysis 

 

 

Is defined as an acronym for Strength, Weakness, Opportunity, and Threat. It is one of the effective market research analysis techniques, that helps in the evaluation of organization performance in the market.

  • Strength. Ask yourself these questions, what do you do well? What are your strongest assets? How are your products or services better than competitors? What is your unique selling point? How efficient is your workforce?  
  • Weakness. For the new business, it is likely to face the problem of entrance in the market, however, you should survive. Know what you should avoid, improve, and what you do badly. After knowing your weaknesses, you can watch, listen and learn from others.

 

 

 

  • Opportunity. It is the problem that gives opportunity! Seeing problems in the external environment and then brainstorm how you can bring a solution to that problem. Are your competitors not successful in meeting customers` demands? if yes can you target those customers?
  • Threats. Look at your competitors, what are they doing? What are their means of storage, product quality, and suppliers? How do they reach their customers? Are there any changes to your product or service? Are changes in technology going to affect your business?

 

Market Size 

A new entrant will have to measure the likelihood of products or services within a given market. Calculating market size, you need to understand your targeted customers, assessing competitors’ sales and market share through individual interviews, focus groups, or surveys. 

 

Economic and demographic data

Demographic data refers to socioeconomic information expressed statistically about characteristics of the population and customers you will serve. Studying the demographic of your area will assist a new business to understand the purchasing power, age, gender, income level, employment, education level and all this helps in knowing who likes your product, how well it is selling, and what areas are most popular for your product.

 

 

Decide, Monitor and Extract

After collection of all the above data, decisions will be made on where to locate your entity, what suppliers to buy from, what pricing strategy to use if it is cost-plus, price penetration, price skimming, or competition-based pricing. What marketing strategy to use, if it is online or offline. 

Market research tells you if something you didn`t know before, were right or wrong, market research can tell you about something that wasn’t on your radar, it is an investment, not a cost, it helps you plan for profitable growth.

You should know that money can’t buy everything, but it can buy research. Subscription exists for the ones that want to buy relevant industry and research information, visiting We grow can massively save time and give you an opportunity for better ideas. Also, get an opportunity to obtain data in a form that makes sense.

 

 

 

Published in Business
Friday, 30 April 2021 13:09

FIVE SECRETS BEHIND TRUST IN A BUSINESS

When establishing a business or a company, most of the founders first think about their product and making money. But your product isn’t the only thing that’s important when establishing your company. What about your brand? How do your customers think about your brand and company? Your customer’s perception is an incredibly important part of the equation for creating a successful company.

Thus, your brand has to be associated with positive qualities and traits. Let’s look at some of the tactics used by the most successful and trusted companies in the world companies and how you can put them to use

 

 

Be accessible

Be available to your customers and allow them to interact with you. Customers often have questions, and if there’s nowhere for them to go to get their queries answered, or you don’t respond promptly, you could begin to lose credibility.

Also consider setting up a proper customer-support infrastructure, using help-desk software like Desk.com, and attending conferences and events. In these ways, you can answer questions in person, which is a great way to increase your likability and accessibility and provide support to your customers.

 

 

Have a reliable product

People tend to buy on emotion, not logic. The challenge your business faces is that when its product arrives on the customer’s doorstep, those customers be impressed with the quality of the product to justify their purchase. Talking a good game and turning around and selling a low-quality product is sure to draw negative reviews, leading to mistrust and decreased credibility in the market.

One simple way to ensure your product's quality is to put it through the attentive testing process. You can also put together focus groups and ask your target audience what their needs are and what kind of product would solve their challenges.

 

 

Be honest

Being transparent means recognizing and being open about both your strengths and weaknesses. If your product isn’t right for one of your leads, you should be secure enough to guide that lead in the right direction, even if that act means boosting your competitor’s bottom line. Honesty shows you care about your customers and their needs, and your willingness to help them gets them the results they’re looking to achieve.

 

Bring value to your client

Do you put your customers first, or do you put revenue first? People know when they’re just a dollar sign to you, and while they may still buy from you if they believe your product solves their challenge, this does not build long-term trust or encourage repeat sales.

 

 

Maintain consistency

Maintaining consistency ensures that your prospects and customers know what to expect. You can set both internal and external goals to maintain the quality of service. They go on to explain how consistency can help your employees understand what their role is within your organization. The building blocks of a consistent brand include:

  • Your message. Your brand message should be an extension of your actions and behavior. If it isn’t true to who you are or can’t deliver on it, you are being inconsistent. Your brand’s overall tone also factors into your message -- in other words, how you position yourself in the market. Do you want to be perceived as dependable, aggressive, helpful, or some other characteristic? Stay focused on the image you’re developing.

  • Your design. Creating consistent imagery across your logo, website, social networks and print materials is an easy win that can help you build trust with customers.
  • Your delivery. How will you communicate with your target audience, through what channels, and how often? Knowing your prospects makes it easy to answer these questions and deliver the expected brand experience.

Trust is a byproduct of a commitment to quality and excellence. If you can deliver the right results to the right people over the long haul, they will come to believe and trust in your product and service offerings.

 

Published in Business

 

I know it has been a fancy of different social media users specifically business entities to have the most engaged social media accounts, in terms of acquiring more likes, comments, followers, favorites, and shares on their social media posts. Nowadays, the world has saped into a more civilized way, where you don't have to pass in streets with advertising vehicles to advertise for an offer or new business established all can be done through social media.

 

 

 

Promoting your brand through social media is therefore vital to businesses but getting your content on these channels isn't what gets you the sales. The key to becoming a triumphant social media user is engagement. Follow these top tips for increasing social media engagement to achieve business growth.

 

connect with the current event 

Whenever you're trying to create content for the day, remember to connect the content with current events as your followers are real people like you, thus they watch the news. they are aware of what's happening in the world right now. Well, I'm not saying you share content about these holidays or events, At least, try to connect these events with the content you share, what happens these days are on social media users' minds and you must recognize and leverage that to earn more of their trust.

 

 

Be active on social media

Being active on social media profiles can help build your brand. Every industry is competitive online today. As to win this buttle one has to make sure that the account Is extremely active, Post content regularly, follow active social media users, Retweet and re-share other people's content join trending conversations, and help a lot of people on social media.

 

Use hashtags that relate to your business

The hashtag makes your social media post more discoverable across the social media channels, thus Integrating trending and relevant hashtags in your social media posts helps you to expand your reach, increase your post engagement, and enhance your brand image. However, it's essential to use brand-relevant hashtags to reap great results

 

 

Respond to mentions

As you share your posts on social media, some will prefer to mention you whether through using your products or anything of relevance, responding to such mentions keep close to your followers who may, in turn, became a customer.

 

Organize  giveaways                  

This can be done by scheduling a special day where you will be providing different giveaways to your followers, for instance, it can be on every Friday, where you will be providing free vouchers to customers by encouraging them to put their notifications on, this will help to boost your engagement rate at most.

 

 

Regularly follow relevant and active people in your industry

For instance, you're a business consultancy agency, following relevant people includes following other business consultancy accounts, sales specialists, digital marketers, marketing researchers, different business organizations, etc. As first to facilitate traffic that relates to your business or directly relate to your business, but also being updated on issues relating to the business industry.

 

Partner with Social Media Influencer

Gaining a significant following on social media as a small business or as a new user is not easy at all, thus to facilitate this is through partnering with social media influencers. Social media influencers are social media users that have gained popularity on a social media platform. They can have thousands, or even millions, of followers and are considered a reliable source.

 

 

CONCLUSION

Eruption of Corona Virus has influenced business owners to invest more on social media as their only hope remained to ensure their survival,  Social media can be utilized for shopping, live chats and forming relationship with your audience, its one of the best ways to engage with your target audience

As to add up there are numerous trends that would be useful to establish your brands presence but also increasing your engagement on social media, knowing what to prioritize from these 7 tricks and tips, and don’t hesitate to consult us contact for any query

 

Published in Business